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FREE SHIPPING STOREWIDE US ORDERS
US $5 OFF
ORDERS US $79+
CODE: CALLAS5
US $10 OFF
ORDERS US $120+
CODE: CALLAS10
US $20 OFF
ORDERS US $180+
CODE: CALLAS20
CUSTOMER CARE
Did you know? You can submit an email request to us . We respond to all email requests within 24 hours of receipt.
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RETURNS
If you are unhappy with your purchase, please send it back to our distribution center within 7 days of the delivery date.
Helpful Hint: if returning by mail, we suggest using USPS flat rate shipping for convenience . You will be responsible for covering shipping costs to return items and shipping charges must be prepaid.
Returned items must be unworn and unwashed (free of any stains from makeup, deodorant, or wear) . Defective items must be reported within 2 days of receipt. If not reported, we will not issue credit. If you believe you have received an incorrect item, please contact us within 24 hours of receiving your package.
1225 w 30 st suite 29
Hialeah FL 33012
FAQ
HOW DO I CHANGE OR CANCEL MY ORDER?
We know how important your order is, so we aim to fulfill orders as quickly as possible. While we cannot cancel or change an order once it has been placed you are welcome to return the item to us in accordance with our Returns Policy.
HOW DO I RETURN AN ITEM?
Merchandise can be returned via mail to our distribution center . We recommend shipping packages back using USPS Flat Rate shipping with a tracking number, as we are not responsible for lost packages or stolen packages. Without proof of receipt and delivery, Callas Clothing Co. will not issue return credit.
Please note that original shipping fees are non-refundable and return shipping costs are the customer's responsibility. Callas Clothing Coo. does not provide return shipping labels. A restocking fee will be assessed on orders that are refused by the customer at the time of delivery or returned due to an "undeliverable" address.
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WHAT IS YOU RETURN POLICY?
If you are unhappy with your purchase, please send it back to our distribution center within 7 days of the delivery date. All merchandise returns must be unworn and unwashed. We are happy to issue you a refund.
All items marked as "SALE" are considered “Final Sale” and cannot be returned . Additionally, cosmetics & beauty products, bodysuits, swimsuits, and/or undergarments are non-returnable. In the event of an unauthorized return, Callas Clothing Co. reserves the right to apply a 50% restocking fee for bodysuits, swimsuits, undergarments, or final sale items.
Return by Mail
Pack your item(s) securely in the original product packaging, if possible. All items must be returned in original condition (including all paperwork, packaging, and accessories) All items must be unworn, unaltered and unwashed. We do not accept returns on bodysuits, bodysuit dresses, swimwear, undergarments, or final sale items.
All return shipping charges must be prepaid. We do not accept COD deliveries; they will be rejected. We recommend sending your return via USPS Flat Rate with a tracking number and insurance, as we are not responsible for lost or stolen packages.
Send your package to:
Callas Clothing Co.
1225 W 30 st suite 29
Hialeah Fl 33012
HOW CAN I TRACK MY PACKAGE (DOMESTIC)?
In your shipping confirmation email, you'll receive a link to the tracking history. From there, you can monitor your package's progress until it's delivered to your door. Depending on the shipping method selected, you can visit USPS.com to enter the tracking number emailed to you.
WHAT IF MY CREDIT CARD IS DECLINED?
If your payment does not successfully process or if it is declined when trying to complete your purchase, you will have an opportunity to enter a new card number or alternative form of payment prior to completing your purchase.
OUR STANDARD SHIPPING RATES:
USPS Priority (orders placed by 1 PM PST; Monday - Friday)$6.00
Standard Shipping (5-7 Business days**) FREE SHIPPING
International shipping, use papal as a form of payment
Shipping rate $25.00